Ticket terms

Updated: 6 November 2026

Download the ticket terms (German and English PDF)

1. Organiser and contact

Your organiser and contractual partner is Freundeskreis Klosterkirche Maihingen e. V., Klosterhof 6, 86747 Maihingen, Germany. For booking questions, contact buchung@tickets.klosterkirche-maihingen.de or call +49 151 56119565.

These terms apply to the Augsburger Domsingknaben concert on 18 July 2027 and “Stille Nacht” on 28 November 2027 booked at tickets.klosterkirche-maihingen.de. Pretix provides the booking software and Mollie processes online card payments. Your contract for admission is with the association.

2. Event and admission prices

You book the event, date and ticket type shown in your order summary. Admission costs EUR 30 standard and EUR 15 for people aged 25 or under on the event date, up to the day before their 26th birthday. Please have suitable proof of age available at admission. There is no separate membership rate for these concerts. Association members aged 25 or under also qualify for the age-based reduction.

Prices are final prices. No VAT is charged. There are no additional booking, payment or delivery fees. Seating is unreserved within the places released for the audience; no particular bench or chair seat is reserved.

3. Ordering and payment

Before submitting, you can review and correct your selection and details in the order summary. Submitting with an obligation to pay constitutes a binding offer to buy the tickets. We accept it with the order confirmation email, at which point the contract is concluded.

Online, you pay by credit or debit card through Mollie, where your card is supported. For assisted advance sales through the association, you can instead pay cash. The association member takes your order and confirms receipt of the cash in the booking system; no payment is made through Mollie. The ticket price stays the same. The payment deadline is shown during booking and in the order confirmation. Only a fully paid, valid ticket grants admission. You can cancel an unpaid order free of charge through the order link.

The confirmation includes your booking details and these terms for you to save. Your personal order link lets you check the status. Please keep the email and do not share this link publicly.

4. Tickets and admission

Doors open 30 minutes before each concert: at 18:30 on 18 July 2027 and at 17:30 on 28 November 2027. The venue is fully accessible. Please contact the booking team above if you need assistance.

After payment is confirmed, your ticket is available as a downloadable PDF. For assisted cash sales, the association prints the tickets for you. If you do not have your own email address, the association receives the booking in its booking mailbox and also gives you printed copies of the order confirmation and these terms. Please agree a way to contact you about questions or event changes when placing the order. Tickets are not sent by post. You can present the PDF printed out or on your phone. Paper tickets and PDFs on phones are checked; paper tickets are marked as used. A synchronised scanner may be used where a ticket needs further checking. Each ticket admits one person; copies do not create additional admission rights. Do not publish your ticket code.

If you lose the ticket, download it again using your order link. If the confirmation is missing or someone else may have obtained your ticket code, please contact us so that we can help resolve the issue.

You may privately pass your ticket to another person without a fee charged by the association. Whoever uses a reduced ticket must not yet have turned 26 on the event date. Please contact us before the concert if a change to a standard ticket is needed.

5. Personal non-attendance and withdrawal

Tickets to an event on a specified date have no statutory right of withdrawal under section 312g(2), point 9 of the German Civil Code. The 14-day withdrawal period familiar from many online purchases does not apply here.

We do not offer voluntary refunds of paid tickets if you cannot attend for personal reasons, such as illness or changed travel plans. You may pass the ticket to someone else as described above. Your statutory rights if the organiser fails to fulfil its obligations remain unaffected.

6. Cancellation, postponement and refunds

If we cancel the event, we refund the full ticket price paid without deducting handling or payment fees.

If it is postponed, we inform you of the replacement date and next steps. Your statutory rights remain unaffected. Please send any refund request by email or post. The order number helps identify the booking; no signature is required.

We notify the person who booked by email of cancellations or postponements. Refunds are initiated without undue delay through the original payment method. If technically impossible, we agree another free payment method with you. You do not have to accept a voucher instead of a refund. If you privately passed on a ticket, please arrange between yourselves how to pass on a refund.

These rules do not limit further statutory claims, for example arising from other substantial changes or damage.

7. Responsibility and personal data

The association is responsible for the contractual obligations arising from your booking with its own assets. The booking does not make its members your personal contractual partners or create a personal contractual guarantee by them. Statutory claims against individuals acting personally remain unaffected. Otherwise, statutory liability rules apply.

Details of how we process booking data are in our privacy notice. Booking does not subscribe you to our newsletter or make you an association member.